SHIPPING

WE OFFER SHIPPING WITHIN THE DOMESTIC UNITED STATES AND LIMITED INTERNATIONAL. YOU MAY CHOOSE FROM A VARIETY OF SHIPPING OPTIONS PROVIDED BY FEDEX. ORDERS CANNOT BE SHIPPED TO P.O. BOXES OR APO/FPO ADDRESSES WHICH ARE NOT AVAILABLE THROUGH FEDEX. ORDERS CANNOT BE SHIPPED COD.

COVA OFFERS FREE SHIPPING ON ALL DOMESTIC ORDERS OVER $100.00 BY ENTERING PROMO CODE FREESHIP

THE SHIPPING FEE WILL BE ADJUSTED UPON CHECKOUT BASED ON THE DESTINATION OF YOUR ORDER. EXPEDITED SHIPPING FEE’S VARY DEPENDING ON LOCATION.

ALL MERCHANDISE ORDERS ARE FULFILLED PROMPTLY WITHIN 48 HOURS OF RECEIPT OF YOUR ORDER. ALL ORDERS RECEIVED AFTER 1:00 PM PST ON FRIDAY WILL BE SHIPPED THE FOLLOWING MONDAY. WE OBSERVE ALL NATIONAL HOLIDAYS.

IF A SHIPMENT HAS BEEN SENT BUT IS NOT RECEIVED, THE RECEIVING PARTY HAS THE RESPONSIBILITY OF CONTACTING THE SHIPPER. A TRACKING NUMBER WILL BE PROVIDED AND WE WILL DO OUR BEST TO ASSIST YOU.

IF YOU ARE NOT COMPLETELY SATISFIED OR IF THERE IS A DISCREPANCY WITH YOUR ORDER, PLEASE RETAIN ALL DOCUMENTATION & ORIGINAL PACKAGING AND CONTACT US IMMEDIATELY BY SENDING AN EMAIL TO COVA.

RETURNS

THANK YOU FOR ORDERING FROM COVA. IF YOU HAVE QUESTIONS ABOUT YOUR ORDER, PLEASE CONTACT THE CUSTOMER SERVICE DEPARTMENT AT INFO@COVA.COM OR 714-654-9192.

PLEASE NOTE THAT WE HAVE A 30-DAY RETURN POLICY. WHEN USING OUR RETURN SERVICE, YOU WILL BE REFUNDED IN THE EVENT OF THEFT OR LOSS DURING DELIVERY TO OUR WAREHOUSE. WE RESERVE THE RIGHT TO REFUSE RETURNS THAT ARE SHIPPED AFTER THE 30-DAY GRACE PERIOD HAS EXPIRED OR ITEMS WHICH ARE NOT IN ORIGINAL CONDITION WITH ORIGINAL TAGS ATTACHED.

PLEASE NOTE WE ARE UNABLE TO ACCEPT RETURNS FOR ITEMS PURCHASED AT OTHER RETAIL LOCATIONS OR OTHER WEBSITES.

EXCHANGES ARE ACCOMMODATED BY SUBMITTING YOUR RETURNED GARMENT AND PLACING A NEW ORDER. A REFUND WILL BE ISSUED TO YOUR CARD WITHIN 48 HOURS OF RECEIPT ON THE RETURNED ITEM.

ALL ORIGINAL TAGS MUST BE FULLY ATTACHED TO RETURNED ITEMS. ALL ITEMS SHOULD BE RETURNED IN THEIR ORIGINAL, UNDAMAGED PACKAGING. WE DO NOT ACCEPT RETURNS ON ITEMS THAT HAVE BEEN WORN, ALTERED, WASHED, OR DAMAGED IN ANY WAY.

REFUNDS MAY ONLY BE ISSUED IN THE SAME FORM AS WAS UTILIZED FOR PAYMENT. PLEASE NOTE THAT WE DO NOT REFUND ORIGINAL OR RETURN SHIPPING CHARGES. WE RECOMMEND THAT YOU USE A SHIPPER, SUCH AS USPS PRIORITY MAIL, UPS OR FEDERAL EXPRESS, WHICH ALLOWS YOU TO TRACK YOUR PACKAGE. WE ARE UNABLE TO ACCEPT A RETURN COD. PLEASE NOTE THAT IT MAY TAKE UP TO TEN BUSINESS DAYS FOR YOUR REFUND TO BE PROCESSED ONCE RECEIVED.

RETURNS PROCEDURE

COVA HAS A 30-DAY RETURN POLICY. RETURN PACKAGES MUST BE POSTMARKED NO LATER THAN 30 DAYS FROM DATE OF ORIGINAL PURCHASE. ALL ITEMS MUST HAVE ORIGINAL TAGS ATTACHED AND MUST BE UNWORN. WE RESERVE THE RIGHT TO REFUSE RETURNS SHIPPING AFTER THE 30-DAY GRACE PERIOD HAS EXPIRED OR IF ITEMS ARE NOT IN THE SAME CONDITION AS YOU RECEIVED THEM IN.

PLEASE FILL OUT THE RETURN FORM AND INCLUDE WITH YOUR RETURN. SHIP RETURN ITEMS TO THE ADDRESS BELOW.

COVA
3550 CADILLAC AVE.
COSTA MESA, CA 92626

DOWNLOAD THE RETURN FORM.

THE SHIPPER MUST MAKE CLAIMS FOR PACKAGES LOST OR DAMAGED IN TRANSIT.

COVA IS NOT RESPONSIBLE FOR DELAYS IN SHIPPING OR DELIVERY DUE TO FORCES OUTSIDE OF OUR CONTROL SUCH AS WEATHER. COVA DOES NOT ASSUME RESPONSIBILITY FOR REIMBURSEMENT OR COMPENSATION IN THE EVENT THAT A RETURN PACKAGE IS LOST, STOLEN OR MISHANDLED. WE RESERVE THE RIGHT TO REFUSE RETURN OF ANY MERCHANDISE THAT DOES NOT MEET THE ABOVE RETURN REQUIREMENTS AT THE SOLE DISCRETION OF COVA

ALL ITEMS ARE QUALITY CONTROLLED AND CHECKED FOR ANY FAULTS BEFORE THEY ARE SHIPPED TO CUSTOMERS. SHOULD YOU RECEIVE AN ITEM THAT IS NOT IN PERFECT CONDITION PLEASE CONTACT CUSTOMER SERVICE IMMEDIATELY.

LEGAL

Welcome to Cova. We ask that you review the following basic terms that govern the use of the site and the purchasing of products from our site. By using Cova’s website you agree to follow and be bound by these terms. These terms may be changed from time to time and your use of the site following any such changes shall confirm your agreement to follow and be bound by the terms as modified.

All of the content on Cova’s website including product images, trademarks, illustrations, designs, icons, photographs, artwork, images, and any video and/or audio materials are copyrights, trademarks, and other intellectual property owned, controlled, exclusively by Cova. Any unauthorized use is prohibited.

The contents of Cova’s site is intended for the personal non-commercial (aside from purchases by you from our site) used by visitors to the site. You may not copy, reproduce, publish, transmit, or otherwise use any copyrighted or trademarked materials present on this site without prior written consent. This includes using Cova trademarks for metatags, in hidden text or otherwise using the trademarks for the purposes of gaining a higher ranking from search engines. Cova retains all rights in its copyrights and trademarks, trade names, brand names, and trade dress depicted on this site. Be aware that Cova’s lawyers will aggressively enforce all intellectual property rights in the content.

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