PRIVACY POLICY
Privacy Policy
Your privacy matters to us. This policy explains what information we collect, how we use it, and the choices you have when interacting with Cova.
Our Commitment to Privacy
We are committed to protecting the personal information you share with us and to maintaining a secure online shopping experience. This Privacy Policy applies to information collected through Cova.com.
What We Collect
Information you provide directly, such as contact, shipping, billing, and account details.
How We Use It
To fulfill orders, provide support, communicate with you, and improve your experience.
Your Control
You can update account details, manage marketing preferences, and contact us with privacy requests.
Information We Collect
We collect personal information that you voluntarily provide when you create an account, complete your profile, make a purchase, participate in surveys or contests, or contact customer service. This may include your name, email address, phone number, billing and shipping address, and payment-related information needed to process your order.
We also collect certain technical information automatically when you visit our website, such as your IP address, browser type, operating system, screen resolution, referring website, and cookie data.
How We Use Your Information
We use your information to create and manage your account, process and fulfill purchases, communicate with you about your orders, respond to customer service inquiries, and send promotional communications if you choose to receive them. We also use site usage information to improve the quality, performance, and content of our website.
Cookies & Site Technology
Like many ecommerce websites, we use cookies and similar technologies to support site functionality, remember certain user preferences, and improve your browsing experience. Cookies may also help us analyze site traffic and understand how visitors use the website.
You may choose to disable cookies through your browser settings. Please note that doing so may affect certain features of the site, including account access and checkout functionality.
Marketing Communications
If you subscribe to receive promotional emails, we may send you updates about new arrivals, promotions, surveys, or special offers. If you prefer not to receive these communications, you can unsubscribe at any time. Transactional emails related to your purchases or account may still be sent as needed.
How We Protect Your Information
We use industry-standard security measures, including encryption technologies and secure systems, to help protect your personal information from unauthorized access. Information transmitted during checkout is protected using Secure Socket Layer (SSL) technology.
Credit Card Security
If you believe unauthorized activity has occurred in connection with a purchase made through Cova, please contact your credit card provider and email us right away at cs@cova.com.
Your Choices & Account Control
Registered customers can log in to review and update certain account information, including email address, shipping details, and profile information. You may also contact us if you would like assistance updating your account or closing it.
California Privacy Rights
California residents may request information, where applicable, about certain disclosures of personal information to third parties for direct marketing purposes during the preceding calendar year. To make such a request, please email cs@cova.com and include your full name, email address, postal address, and the relevant request details.
Policy Updates
We may update this Privacy Policy from time to time. Any material changes will be posted on this page before they take effect.
Contact Us
If you have questions about this Privacy Policy or need help with your account or privacy preferences, our team is here to help.
Email us at cs@cova.com