RETURNS AND EXCHANGES
Returns & Exchanges
We want you to feel good about every Cova purchase. If something is not quite right, we offer a simple return and exchange process for eligible items.
Return Policy Overview
Eligible items may be returned within 30 days of purchase for a refund, exchange, or store credit.
Returned items must be unused, unworn, unwashed, and in original condition.
30-Day Window
Returns and exchanges must be initiated within 30 days of purchase.
Original Condition
Items must be unworn, unwashed, and returned with original tags.
Flexible Options
Eligible returns can be processed for a refund, exchange, or store credit.
Start Your Return
Use our return portal to begin your refund, exchange, or store credit request.
Start a Return or ExchangeHow It Works
Use the email address associated with your order, or enter your order number and ZIP code to locate your purchase. Order numbers start with CV.
Choose the product(s), select your return reason, and continue through the portal.
Eligible returns may be processed for a refund, exchange, or store credit.
For domestic U.S. orders, a return label will be provided through the return portal. Once your return is received and processed, we will complete your selected resolution.
Refunds
Refunds are issued to your original form of payment unless you choose an exchange or store credit. Once your return is received by our warehouse, refunds are typically processed within 2 weeks.
If an item goes on sale within 7 days of your purchase, Cova may provide a one-time store credit for the price difference upon request.
Exchanges
If you would like a different size, color, or style, simply begin your return through the portal and select the exchange option during the process.
If there is a price difference, the balance will be automatically charged or refunded. Exchange orders ship once your original item has been sent back.
Final Sale
Items marked Final Sale are not eligible for return or exchange.
Defective Items
If you believe you received an item with a manufacturing defect, please contact us right away. Defective items may be exchanged within 30 days of shipment when accompanied by proof of purchase.
Damage caused by chlorine, oils, or wear outside normal use is not considered a manufacturing defect.
| Time From Purchase | Store Credit Eligibility |
|---|---|
| 1 to 3 months | 100% of original purchase price |
| 3 to 6 months | 75% of original purchase price |
| 6 to 12 months | 50% of original purchase price |
International Returns
At this time, we do not offer prepaid return labels or exchanges for international orders. Return shipping costs are the responsibility of the customer.
Need Help?
If you have any questions about your return or exchange, our team is here to help.
Email us at cs@cova.com